Wyndham House Surgery

I Know! It’s only August and we’re talking Flu and Covid.

The Government have announced early plans for the season and those who will be eligible i.e. those over 65, those aged 18 to 64 at high risk and finally, those aged 50 to 64 not at high risk. For both vaccines we will be targeting the over 65 and ‘at risk’ groups first, followed by the over 50 lower risk later.

We will be delivering Covid and Flu vaccines concurrently but not at the same clinics. If you are contacted with a date please note clearly what the vaccine is that you are booked for. As in previous years we will be contacting people by e-mail and/or text giving a slot on a given day to attend the surgery. If not available you can attend in a different slot for the same vaccine.

More details to come later.

Contact us

Find us and like us on Facebook

The NHS GP Patient Survey is a national activity that asks randomly selected patients of a surgery to report on their experience at the surgery

It is not connected with the local survey that has been conducted recently at the surgery.

We are really pleased with the results of the survey and would like to thank all of those who participated for their comments,

Headline results are:-

• 89% of respondents usually get to see or speak to their preferred GP when they would like to
• 98% of respondents find it easy to get through to this GP practice by phone
• 94% of respondents are satisfied with the general practice appointment times available

You can access the full survey HERE

When looking through responses you will note that, below each outcome there is an ‘ICS result’ and a ‘National Result’. These are comparisons with other surgeries comments. National Result is the average score that all surgeries in England and Wales received, and the ICS Result is the average feedback for all surgeries in Devon.

In common with surgeries around the country we are experiencing an increasing number of instances when patients are becoming rude, insulting and even aggressive with our staff. Whatever the perceived reason, it is not acceptable to treat staff in this way. Staff have a right to attend a workplace free of these things.

We have a procedure whereby patients can feedback compliments, general comments or complaints to the surgery. Leaflets to do this are available at reception, or HERE to download. Alternatively, you can write to the Practice Manager or e-mail the surgery directly from the ‘Contact Us’ page.

Remember – we all make mistakes, we’re only human. If that’s the case we are happy to learn from them for the future.