Thank you to everyone who completed our recent Patient Survey. The results are back and have been analysed. You can read the report here.
In summary everyone who completed the survey think that the surgery is overall “Excellent” or “Very Good”. People commented that they feel safe, secure and well cared for by the surgery. Most people find it very easy to get an appointment when they want one and with the person they would like to see. Comparing these results to surveys from previous years shows an increase in satisfaction levels.
A few Action Points have been noted from the survey. Services available to Carers will be advertised more clearly, as 75% of respondents did not know what was available. Work will continue to improve the customer service given by staff, particularly in dispensary. Plans are underway to change the layout of the dispensary and reception, to allow the dispensary to work in peace and quiet to dispense your medications safely while maintaining a presence at the hatch to answer your queries and deliver your prescriptions.