Welcome to Wyndham House Surgery

Wyndham House Surgery is committed to high quality, accessible, community based healthcare.  We are a friendly, healthy, hardworking, innovative team who share core values of empathy, trust and honesty, in a harmonious, supportive environment.

Rated “Outstanding” by the CQC (Dec 2015)

 

Telephone consulting – top tips

The eConsult system is a great source of information and advice about common symptoms as well as another route to contact your GP. If you need to send us a photo this is the best route to use

Telephone consulting is more difficult for both patient and doctor so here are a few tips that can help us help you:

If there is a particular time of day that is easier for you to speak on the phone please let us know when you book the appointment.

If you have more than one problem to discuss please mention this at the beginning of the consultation.

If you need to speak to a GP about a non-clinical matter eg updating sick note, please, if possible, use the eConsultation option via our website.

If you are happy to use your mobile phone for a video consultation let us know when booking your appointment.

We encourage all our patients to see their own GP whenever possible as the continuity this produces enhances the clinical care we can give.  This is even more important with telephone consulting.  Our reception team will ask each patient when booking who they normally see and if they are happy to wait until that GP is next available; we encourage everyone to do so.  Of course, if you need to speak to a GP on the same day we will ensure this is the case.

Currently the system is working very well.  We are seeing all the patients that need to be examined or require blood tests. Referrals to the hospital are continuing normally. The waiting time to see a GP or nurse is the same as before Covid.

 

August Parish Magazine article

Ringing is the change

From the start of the Covid crisis there has been a lot of confusing messaging from both Government and the media about what is open and what is shut.  Wyndham House has been open throughout; our whole team, along with our fantastic group of Bertie drivers, keeping our services running as close to normal as possible.

The biggest change for us has been the need to limit the amount of close face to face contact and ensure the number of patients in the surgery at any one time is as low as possible.  This means we are doing far more telephone, video and email consultations.  This does not mean the medical model of history, examination, investigation and diagnosis has changed but sometimes we are choosing to do it in a different order or trialling a treatment sooner.  Telephone consulting is more difficult for both patient and doctor so here are a few tips that can help us help you.  If there is a particular time of day that is easier for you to speak on the phone please let us know when you book the appointment.  If you have more than one problem to discuss please mention this at the beginning of the consultation.  If you need to speak to a GP about a non-clinical matter eg updating sick note, please, if possible, use the eConsultation option via our website. If you are happy to use your mobile phone for a video consultation let us know when booking your appointment.  We encourage all our patients to see their own GP whenever possible as the continuity this produces enhances the clinical care we can give.  This is even more important with telephone consulting.  Our reception team will ask each patient when booking who they normally see and if they are happy to wait until that GP is next available; we encourage everyone to do so.  Of course, if you need to speak to a GP on the same day we will ensure this is the case.  Currently the system is working very well.  We are seeing all the patients that need to be examined or require blood tests. Referrals to the hospital are continuing normally. The waiting time to see a GP or nurse is the same as before Covid.

Once again we have scored very highly in the National Patient Survey with 96% of our patients reporting good or excellent satisfaction with the service we provide.  An amazing 100% of those responding to the surgery gave our reception team top marks.  We continue to strive to provide this same high level of care and access, we are just delivering it in a slightly different way.

Anthony O’Brien, Wyndham House Surgery

 

 

Wyndham House Covd Update 2nd August

Our GPs continue to be extremely easy to contact via telephone.  The eConsult system is also a great source of information and advice about common symptoms as well as another route to contact your GP. If you need to send us a photo this is the best route to use

We are running both telephone and video consultations and from these will be able to assess whether a patient needs a physical examination.

We are encouraging video consultations – our software is very good, easy to use – we will send you a text and all you need to do is tap on the link and we can see and hear each other – don’t be shy – we are finding it works very well

The e-mail address for the surgery is wyndhamhouse.surgery@nhs.net

 

Need to send us a photo?

Lots of patients are choosing to send us photos of skin problems or other conditions and this is working very well

The best way to do this is using the eConsultation tool at the bottom of the website

Please wear a face covering if coming to the surgery

The surgery has a legal responsibility to protect staff and patients from risks associated with COVID-19.  We have conducted our own risk assessment to determine necessary controls, and we ask that patients please apply a face covering before entering the surgery, when possible.

Wearing a face covering is an added precaution that may have some benefit in reducing the likelihood that a person with the infection passes it on. Evidence shows a face covering can help in reducing the spread of droplets; it stops them from leaving the mouth and nose area and reduces the size of area in which they spread.

This change takes place from 1st June 2020 and is strongly supported by the surgery. Unfortunately, if a face covering is not worn, you may be unable to see a clinician.

A medical-grade clinical mask is not necessary. These need to be prioritised to clinical staff working in high-risk areas. Instead, for patients who are visiting healthcare sites, a face covering is sufficient and there is guidance for people to make these at home with items they may already own.

Contaminated droplets can also be picked up from surfaces by touch and subsequently from touching the face. It is important people refrain from touching their face covering when wearing it, where possible, to avoid hand to mask transmission of the virus. Face coverings are not a replacement for social distancing. Regular hand-washing remains an important action.

 

 

 

Measuring your blood pressure at home

Blood pressure tests can also be carried out at home using your own digital blood pressure monitor.

This can give a better reflection of your blood pressure, as being tested in somewhere like a GP surgery can make you feel anxious and can affect the result. It can also allow you to monitor your condition more easily in the long term.

You can buy a variety of low-cost monitors (starting from about £20).

To get the best information from blood pressure readings we suggest you should take blood pressure at least twice daily in the morning and evening.  For each blood pressure recording, take three consecutive measurements at least 1 minute apart and whilst you are seated.  Do this for a minimum of 4 days, ideally for 7 days.  Record your results on this Home_Blood_Pressure_Record_Sheet-1  and then e-mail or drop into the surgery.  One of our GPs will then ring you to discuss the results and any action that is needed

 

Explaining Covid to children

Use this link to a useful storybook from the illustrator of The Gruffulo and many other popular children’s books

Handi Paediatric App

Because of the Coronavirus pandemic, we are working in a different way so that we can ensure that patients are seen when and where they need to be seen. We are asking parents and carers to help us by using a tool called Handi Paediatric app which you can download free onto your smartphone. Many children who have mild illnesses do not need to see a GP or health practitioner and can be managed safely at home.

For parents and carers, the App provides guidance for parents on the most common illnesses that their child may experience. It provides a home care plan to help look after the child at home, and it offers guidance as to where, and how quickly, to seek medical advice when a child is reported to have symptoms which may indicate that further assessment is needed.

NHS 111 on-line Coronavirus advice

Click this link to assess NHS 111 Coronovirus service

If you think you have Coronovirus this is the route you should use to access testing and advice re next steps

If you think you have Coronovirus do not go to a GP surgery, pharmacy or hospital.

Latest Coronavirus update

The latest information on symptoms of coronovirus infection and areas where recent travel may have resulted in a high risk of exposure can be found on https://www.nhs.uk/conditions/coronavirus-covid-19/

NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.  Use this service if:

•you think you might have coronavirus

•in the last 14 days you’ve been to a country or area with a high risk of coronavirus

•you’ve been in close contact with someone with coronavirus.

Do not go to a GP surgery, pharmacy or hospital.

Call 111 if you need to speak to someone.

Everyone is being reminded to follow the public health advice on the NHS website to avoid catching or spreading coronavirus.