Welcome to Wyndham House Surgery

Wyndham House Surgery is committed to high quality, accessible, community based healthcare.  We are a friendly, healthy, hardworking, innovative team who share core values of empathy, trust and honesty, in a harmonious, supportive environment.

Rated “Outstanding” by the CQC (Dec 2015)

 

Cold or Covid and where does Flu fit

At the end of this document there is excellent guidance regarding different symptoms and actions required

Those who qualify for a Flu vaccine (all adults > 65 years old) and those < 65 years with at risk conditions (Cardiovascular, Respiratory Disease and Diabetes) the next Flu Clinic will be on Saturday morning 31st October – text and email invites going out very shortly.  Clinics will run according to alphabet division of slots as we ran for the > 65 yr patients.

Covid rules and Symptom checker – for children

Follow this link for a guide to parents regarding Covid symptoms and swabbing

There is also an excellent symptom checker to help everyone distinguisj between Flu, Cold and Covid symptms

New Registrar – Dr Ziyad Elgaid

We have a new registrar Dr Ziyad Elgaid. Dr Elgaid will be working with us through his final period of training and will be at the Surgery Monday, Tuesday & Thursday all day, and Friday Afternoons.

Raised in Glasgow and having graduated from the universities of St Andrews and Manchester in 2016 Dr Elgaid has worked as a junior doctor in London prior to starting GP training in Devon in 2018. He has worked in a variety of specialties including ENT, Opthalmology, Accident and Emergency, Renal Medicine and Vascular Surgery.

Outside of work, his interests lie in rambling across the moors, paddling, gardening and fishing. When he is not doing one of these activities, you can find him at home, cooking up a meal using his catch of the day.

 

 

Online contact with the surgery

Online contact with the surgery

Recently, most patient contact with GPs has been by phone or online. This has been a necessary consequence of the Covid-19 restrictions and helped the surgery to reduce footfall in the waiting room. However, not everyone is comfortable or familiar with remote consultations. Equally, there is a need to access other online arrangements from shopping to booking an eye test. Our Digital Social Prescriber – Joan Povey – is happy to make arrangements to guide people in the use of the internet and social media. Just let the staff at the surgery know and Joan will contact you.

National Patient Survey 2020

National Patient Survey 2020

Our thanks to all of our patients who responded to the survey, and were very complimentary about us.

Click here to access the full survey

Telephone consulting – top tips

The eConsult system is a great source of information and advice about common symptoms as well as another route to contact your GP. If you need to send us a photo this is the best route to use

Telephone consulting is more difficult for both patient and doctor so here are a few tips that can help us help you:

If there is a particular time of day that is easier for you to speak on the phone please let us know when you book the appointment.

If you have more than one problem to discuss please mention this at the beginning of the consultation.

If you need to speak to a GP about a non-clinical matter eg updating sick note, please, if possible, use the eConsultation option via our website.

If you are happy to use your mobile phone for a video consultation let us know when booking your appointment.

We encourage all our patients to see their own GP whenever possible as the continuity this produces enhances the clinical care we can give.  This is even more important with telephone consulting.  Our reception team will ask each patient when booking who they normally see and if they are happy to wait until that GP is next available; we encourage everyone to do so.  Of course, if you need to speak to a GP on the same day we will ensure this is the case.

Currently the system is working very well.  We are seeing all the patients that need to be examined or require blood tests. Referrals to the hospital are continuing normally. The waiting time to see a GP or nurse is the same as before Covid.

 

November Parish Magazine article

Hands, Space, Face and Connect

As I write the mornings are dark and the evenings are drawing in.  However the last few days have been crisp and the leaves on the trees are a golden red and yellow that make my drive to work a mix of impressive shade and colour.  It is a time of change, a time to reflect, and a time to plan for the winter.  All of this of course mirrors where we currently are and I am afraid predicting where we are going would be foolhardy.

Over this winter connecting with as many people as possible, using whatever routes available, will be essential; a quick ‘Hello’ over the garden fence is just as important as a long Zoom call with a relative in Australia.  Making sure we all have as many avenues of communication as possible is really important.  The internet and computers are fully integrated into the lives of the majority of the population; everyone in my family gets withdrawal symptoms very quickly if the WiFi is out of action.  However, there is a large percentage of those over 65 who do not use computers, smart phones and iPads as much as they could.  With these in mind the surgery launched our Digital Social Prescribing Scheme at the beginning of this year led by Joan Povey.  The roll out was hampered by the lockdown however this has also led to many more people equipping themselves with new or updated electronic equipment over the summer. Joan is on hand to help you learn to get started or enhance your internet skills so you can do on-line shopping, order prescriptions, make video calls with family and friends and research all sorts of information. She is able to help anyone who lives in the local community even if they are not registered at Wyndham House Surgery. Her email is wyndhamsp@gmail.com or you can phone to leave your contact details at the reception in Wyndham House Surgery and she will give you a ring.  No matter how much or little you know, if you want to learn more please contact Joan – she is a wealth of information, a fantastic teacher and will find a way of helping you out.

It is entirely possible that a vaccination for Covid will start to be rolled out before Christmas however it is also far more certain that whatever the science produces we will be restricted in our socialising and normal activities until at least Spring and more probably the summer.  So, as winter comes, it is really important to stay distant, wash your hands as frequently as possible, wear masks and ensure you have made the connections with your family, your neighbours and your community as strong as possible.

Anthony O’Brien

Wyndham House Surgery

 

 

 

 

Need to send us a photo?

Lots of patients are choosing to send us photos of skin problems or other conditions and this is working very well

The best way to do this is using the eConsultation tool at the bottom of the website

Please wear a face covering if coming to the surgery

The surgery has a legal responsibility to protect staff and patients from risks associated with COVID-19.  We have conducted our own risk assessment to determine necessary controls, and we ask that patients please apply a face covering before entering the surgery, when possible.

Wearing a face covering is an added precaution that may have some benefit in reducing the likelihood that a person with the infection passes it on. Evidence shows a face covering can help in reducing the spread of droplets; it stops them from leaving the mouth and nose area and reduces the size of area in which they spread.

This change takes place from 1st June 2020 and is strongly supported by the surgery. Unfortunately, if a face covering is not worn, you may be unable to see a clinician.

A medical-grade clinical mask is not necessary. These need to be prioritised to clinical staff working in high-risk areas. Instead, for patients who are visiting healthcare sites, a face covering is sufficient and there is guidance for people to make these at home with items they may already own.

Contaminated droplets can also be picked up from surfaces by touch and subsequently from touching the face. It is important people refrain from touching their face covering when wearing it, where possible, to avoid hand to mask transmission of the virus. Face coverings are not a replacement for social distancing. Regular hand-washing remains an important action.

 

 

 

Measuring your blood pressure at home

Blood pressure tests can also be carried out at home using your own digital blood pressure monitor.

This can give a better reflection of your blood pressure, as being tested in somewhere like a GP surgery can make you feel anxious and can affect the result. It can also allow you to monitor your condition more easily in the long term.

You can buy a variety of low-cost monitors (starting from about £20).

To get the best information from blood pressure readings we suggest you should take blood pressure at least twice daily in the morning and evening.  For each blood pressure recording, take three consecutive measurements at least 1 minute apart and whilst you are seated.  Do this for a minimum of 4 days, ideally for 7 days.  Record your results on this Home_Blood_Pressure_Record_Sheet-1  and then e-mail or drop into the surgery.  One of our GPs will then ring you to discuss the results and any action that is needed