Welcome to Wyndham House Surgery

Wyndham House Surgery is committed to high quality, accessible, community based healthcare.  We are a friendly, healthy, hardworking, innovative team who share core values of empathy, trust and honesty, in a harmonious, supportive environment.

Rated “Outstanding” by the CQC (Dec 2015)

 

COVID 19 Vaccine

Throughout the pandemic we have been working closely with College and Bramblehaies Surgeries in Cullompton and Blackdown Practice in Hemyock.  We will be using College Surgery as the delivery site for Pfizer Covid vaccines.  The logistics will be complicated but we are extremely confident that we will be able to vaccinate all our patients in a safe and timely manner.  There will be a short time frame for using each batch of vaccines and patients will be offered vaccination in a specified order.  It is likely that we will be asking for volunteers to help transport patients to Cullompton and marshal the clinics.  Hopefully we will be able to give the Astra Zeneca Oxford vaccine from the surgery and we will do this using the same protocol as per the Flu vaccines in September and October.

Regarding questions of vaccine safety:  it is important to remember the rules governing the introduction of a vaccine have not altered in any way.  All vaccines have to pass each testing stage and the numbers involved in the trials have been identical to any previous vaccine.  There have been no short cuts.  Recruitment to trials has been easy and so the large numbers needed have been achieved in a much shorter timespan than normal. As a result stages of the trials have been run in parallel rather than sequentially so speeding up the process. No vaccine will be released that is not considered safe. You will hear arguments that any new vaccine will not have been used for long enough to know whether it might have long term problems.  This is true but due to the nature of how vaccines work highly unlikely. Vaccines act by priming our own immune systems to work.  They are the equivalent of showing a photofit of a criminal to the police.  There are a variety of ways of doing this but ultimately the success of a vaccine is solely dependent on its ability to correctly pre-warn and arm our own body’s immune system.  They do this within the weeks after the vaccination and so side effects or problems are seen within this time period.  The benefits of a Covid vaccine for everyone will be enormous, the risk for each individual will be extremely low.

Cold or Covid and where does Flu fit

At the end of this document there is excellent guidance regarding different symptoms and actions required

Those who qualify for a Flu vaccine (all adults > 65 years old) and those < 65 years with at risk conditions (Cardiovascular, Respiratory Disease and Diabetes) the next Flu Clinic will be on Saturday morning 31st October – text and email invites going out very shortly.  Clinics will run according to alphabet division of slots as we ran for the > 65 yr patients.

Covid rules and Symptom checker – for children

Follow this link for a guide to parents regarding Covid symptoms and swabbing

There is also an excellent symptom checker to help everyone distinguisj between Flu, Cold and Covid symptms

New Registrar – Dr Ziyad Elgaid

We have a new registrar Dr Ziyad Elgaid. Dr Elgaid will be working with us through his final period of training and will be at the Surgery Monday, Tuesday & Thursday all day, and Friday Afternoons.

Raised in Glasgow and having graduated from the universities of St Andrews and Manchester in 2016 Dr Elgaid has worked as a junior doctor in London prior to starting GP training in Devon in 2018. He has worked in a variety of specialties including ENT, Opthalmology, Accident and Emergency, Renal Medicine and Vascular Surgery.

Outside of work, his interests lie in rambling across the moors, paddling, gardening and fishing. When he is not doing one of these activities, you can find him at home, cooking up a meal using his catch of the day.

 

 

Online contact with the surgery

Online contact with the surgery

Recently, most patient contact with GPs has been by phone or online. This has been a necessary consequence of the Covid-19 restrictions and helped the surgery to reduce footfall in the waiting room. However, not everyone is comfortable or familiar with remote consultations. Equally, there is a need to access other online arrangements from shopping to booking an eye test. Our Digital Social Prescriber – Joan Povey – is happy to make arrangements to guide people in the use of the internet and social media. Just let the staff at the surgery know and Joan will contact you.

National Patient Survey 2020

National Patient Survey 2020

Our thanks to all of our patients who responded to the survey, and were very complimentary about us.

Click here to access the full survey

Telephone consulting – top tips

The eConsult system is a great source of information and advice about common symptoms as well as another route to contact your GP. If you need to send us a photo this is the best route to use

Telephone consulting is more difficult for both patient and doctor so here are a few tips that can help us help you:

If there is a particular time of day that is easier for you to speak on the phone please let us know when you book the appointment.

If you have more than one problem to discuss please mention this at the beginning of the consultation.

If you need to speak to a GP about a non-clinical matter eg updating sick note, please, if possible, use the eConsultation option via our website.

If you are happy to use your mobile phone for a video consultation let us know when booking your appointment.

We encourage all our patients to see their own GP whenever possible as the continuity this produces enhances the clinical care we can give.  This is even more important with telephone consulting.  Our reception team will ask each patient when booking who they normally see and if they are happy to wait until that GP is next available; we encourage everyone to do so.  Of course, if you need to speak to a GP on the same day we will ensure this is the case.

Currently the system is working very well.  We are seeing all the patients that need to be examined or require blood tests. Referrals to the hospital are continuing normally. The waiting time to see a GP or nurse is the same as before Covid.

 

December Parish Magazine article

Christmas Parti-cipation

Throughout the pandemic we have been working closely with College and Bramblehaies Surgeries in Cullompton and Blackdown Practice in Hemyock.  During November we have been making our plans for Covid vaccinations.  If vaccines are distributed in December we will be ready and we will be using College Surgery as the delivery site.  The logistics will be complicated but we are extremely confident that we will be able to vaccinate all our patients in a safe and timely manner.  There will be a short time frame for using each batch of vaccines and patients will be offered vaccination in a specified order.  It is likely that we will be asking for volunteers to help transport patients to Cullompton and marshal the clinics.

Currently there is a lot of discussion about vaccines in the media.  There are two important facts that I think everyone needs to remember.  The first is that the rules governing the introduction of a vaccine have not altered in any way.  All vaccines have to pass each testing stage; current vaccines under consideration are in the final stage but the numbers involved in the trials have been identical to any previous vaccine.  There have been no short cuts.  Recruitment to trials has been easy and so the large numbers needed have been achieved in a much shorter timespan than normal. This leads to the second important point. No vaccine will be released that is not considered safe. You will hear arguments that any new vaccine will not have been used for long enough to know whether it might have long term problems.  This is true but due to the nature of how vaccines work highly unlikely. Vaccines act by priming our own immune systems to work.  They are the equivalent of showing a photofit of a criminal to the police.  There are a variety of ways of doing this but ultimately the success of a vaccine is solely dependent on its ability to correctly pre-warn and arm our own body’s immune system.  They do this within the weeks after the vaccination and so side effects or problems are seen within this time period.  The benefits of a Covid vaccine for everyone will be enormous, the risk for each individual will be extremely low.

We all know Christmas is going to be different this year and the importance of connections with friends, family and community has never been greater.  Trish Jones our Health and Wellbeing coordinator can be contacted on 0748 437 7289 or at silverwellbeing@gmail.com    and Joan Povey (wyndhamsp@gmail.com) is also available for anyone who would like some help setting up or enhancing their internet communication skills.  If you, or anyone you know, would benefit from their help please contact them directly or via the surgery reception.

Wishing everyone a safe and happy Christmas.  I am hoping we will be extremely busy with the vaccination programme and that everyone will participate in it.

Anthony O’Brien

Wyndham House Surgery

 

 

 

 

Need to send us a photo?

Lots of patients are choosing to send us photos of skin problems or other conditions and this is working very well

The best way to do this is using the eConsultation tool at the bottom of the website

Please wear a face covering if coming to the surgery

The surgery has a legal responsibility to protect staff and patients from risks associated with COVID-19.  We have conducted our own risk assessment to determine necessary controls, and we ask that patients please apply a face covering before entering the surgery, when possible.

Wearing a face covering is an added precaution that may have some benefit in reducing the likelihood that a person with the infection passes it on. Evidence shows a face covering can help in reducing the spread of droplets; it stops them from leaving the mouth and nose area and reduces the size of area in which they spread.

This change takes place from 1st June 2020 and is strongly supported by the surgery. Unfortunately, if a face covering is not worn, you may be unable to see a clinician.

A medical-grade clinical mask is not necessary. These need to be prioritised to clinical staff working in high-risk areas. Instead, for patients who are visiting healthcare sites, a face covering is sufficient and there is guidance for people to make these at home with items they may already own.

Contaminated droplets can also be picked up from surfaces by touch and subsequently from touching the face. It is important people refrain from touching their face covering when wearing it, where possible, to avoid hand to mask transmission of the virus. Face coverings are not a replacement for social distancing. Regular hand-washing remains an important action.