Welcome to Wyndham House Surgery

Wyndham House Surgery is committed to high quality, accessible, community based healthcare.  We are a friendly, healthy, hardworking, innovative team who share core values of empathy, trust and honesty, in a harmonious, supportive environment.

Rated “Outstanding” by the CQC (Dec 2015)

 

Volunteer Trustee needed for Local Charity

The Friends of Wyndham House Surgery is a registered grant-aiding charity for the benefit of the community within the catchment area of the Wyndham House Surgery. At the next AGM Barry Forrest-Jones from Rewe will be formally stepping down after twenty dedicated years as a Trustee.

The Committee seeks anyone registered with the Surgery (over the age of 18) who would be interested in volunteering to be a Trustee for the Friends to put themselves forward for nomination no later than 3rd September 2018.

No previous experience as a Trustee is required but enthusiasm and commitment are essential and, to complement the existing team, an interest in publicity and social media would be a great asset for our worthwhile charity. Applications are particularly welcomed from those with a minority background, with young or teenage families, and/or with a keen interest to help our local community to stay healthy.

If you feel passionately about local activities to preserve health and well-being for the young to the elderly and would like to support your Surgery please send your contact details for further information to:

Sylvia Wakeham, Chair of FOWHS, email sfwakeham@aol.com or by letter into Reception in the Surgery marked for her attention

Please wear a face covering if coming to the surgery

The surgery has a legal responsibility to protect staff and patients from risks associated with COVID-19.  We have conducted our own risk assessment to determine necessary controls, and we ask that patients please apply a face covering before entering the surgery, when possible.

Wearing a face covering is an added precaution that may have some benefit in reducing the likelihood that a person with the infection passes it on. Evidence shows a face covering can help in reducing the spread of droplets; it stops them from leaving the mouth and nose area and reduces the size of area in which they spread.

This change takes place from 1st June 2020 and is strongly supported by the surgery. Unfortunately, if a face covering is not worn, you may be unable to see a clinician.

A medical-grade clinical mask is not necessary. These need to be prioritised to clinical staff working in high-risk areas. Instead, for patients who are visiting healthcare sites, a face covering is sufficient and there is guidance for people to make these at home with items they may already own.

Contaminated droplets can also be picked up from surfaces by touch and subsequently from touching the face. It is important people refrain from touching their face covering when wearing it, where possible, to avoid hand to mask transmission of the virus. Face coverings are not a replacement for social distancing. Regular hand-washing remains an important action.

 

 

 

“Why don’t we make an appointment to see you”

Why don’t we make an appointment to see you? (Parsh Magazine article to be published June 2020)

Along with everyone else GPs have had to make a lot of changes as to how we work in the last two months.  Many of the new methods of consulting and corresponding with patients have been around for a while however everyone has started to use them more quickly than previously anticipated.

The Covid crisis has meant we need to ensure the waiting room is kept as empty as possible and this has been achieved by using a telephone triage system.  Lots of patients are feeding back that this works very well for them.  The option has actually always been there but our appointment system meant it was never difficult to see someone in person and this was generally what patients chose to do.  Telephone consultations are certainly more convenient but they can take just as long.  The process can be improved by supplementing them with other digital options.  There is excellent guidance to physiotherapy advice for sore shoulder, hips, knees and backs via our website.  You will also find links there to advice about treatment of minor illnesses and guidance for parents with sick children.  Rather than using Google we would suggest patients use a combination of eConsultation and/or Patient.co.uk to get medical information – again both available via our website.

I have written before about the excellent digital links we have with some hospital departments.  We have been part of a Teledermatology service at the RD&E for over 10 years; regularly taking pictures of rashes and skin lesions that we needed advice about and receiving this back within a couple of days.  This process is now working in an identical way between patient and GP.  Almost all of the pictures that patients are sending us lead to a diagnosis and treatment plan.  Of course, if we are stumped then we can always forward the photo on.

The power of a face to face interaction must not be forgotten and we think that in the long run both GPs and patients are going to prefer video over telephone consultations.  Given time both of us will become more familiar and adept with the process.  It is still the case that nothing trumps seeing a patient, we are just discovering that it does not have to be in a consulting room.

Anthony O’Brien

Wyndham House Surgery

Wyndham House Covid Update 20th May

Wyndham House would like to thank everyone for their continued efforts to tackle the spread of Covid 19. Footfall through the surgery remains minimal. This is an essential part of social distancing, especially important in GP practices to protect our most vulnerable patients and keep the Dispensary running.  All prescriptions are continuing to be picked up or delivered within normal timeframes. The surgery is functioning exceptionally well and as always this is due to the efforts from both staff and patients to ensure everyone can access the best possible medical service no matter the circumstances. Thank you.

Our GPs continue to be extremely easy to contact via telephone.  The eConsult system is also a great source of information and advice about common symptoms as well as another route to contact your GP.  We are running both telephone and video consultations and from these will be able to assess whether a patient needs a physical examination.

We are encouraging video consultations – our software is very good, easy to use – we will send you a text and all you need to do is tap on the link and we can see and hear each other – don’t be shy – we are finding it works very well

We are often asking patients to email in pictures and this is also working extremely well.  The e-mail address for the surgery is wyndhamhouse.surgery@nhs.net

 

 

Explaining Covid to children

Use this link to a useful storybook from the illustrator of The Gruffulo and many other popular children’s books

Shielded patients

By Wednesday 15th April all patients who need to shield themselves should have received a letter confirming this.  If you think you or a relative are in the shielded group and have not received a letter please ring the practice.  The Government will hold a list of shielded patients and the supermarkets will use this information to prioritise delivery slots.

Handi Paediatric App

Because of the Coronavirus pandemic, we are working in a different way so that we can ensure that patients are seen when and where they need to be seen. We are asking parents and carers to help us by using a tool called Handi Paediatric app which you can download free onto your smartphone. Many children who have mild illnesses do not need to see a GP or health practitioner and can be managed safely at home.

For parents and carers, the App provides guidance for parents on the most common illnesses that their child may experience. It provides a home care plan to help look after the child at home, and it offers guidance as to where, and how quickly, to seek medical advice when a child is reported to have symptoms which may indicate that further assessment is needed.

NHS 111 on-line Coronavirus advice

Click this link to assess NHS 111 Coronovirus service

If you think you have Coronovirus this is the route you should use to access testing and advice re next steps

If you think you have Coronovirus do not go to a GP surgery, pharmacy or hospital.

Latest Coronavirus update

The latest information on symptoms of coronovirus infection and areas where recent travel may have resulted in a high risk of exposure can be found on https://www.nhs.uk/conditions/coronavirus-covid-19/

NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.  Use this service if:

•you think you might have coronavirus

•in the last 14 days you’ve been to a country or area with a high risk of coronavirus

•you’ve been in close contact with someone with coronavirus.

Do not go to a GP surgery, pharmacy or hospital.

Call 111 if you need to speak to someone.

Everyone is being reminded to follow the public health advice on the NHS website to avoid catching or spreading coronavirus.

Digital Social Prescriber

We are really excited to announce that we have just appointed our new Digital Social Prescriber whose role will be to offer teaching to anyone who wishes about everyday use of computers and phones. There will be no assumption of prior knowledge and participants will be able to set their own pace and style. We will run groups of varying sizes and abilities to help as many patients who would like to learn how to use and explore the Internet with all the benefits it brings. Room4U has some equipment that the classes will use and I would encourage anyone who would like to find out more to sign up at the surgery reception. We are hoping that those who take part will learn new ways of finding out about social activities and community events or simply enhance their communication with friends, family or anyone in the wider world!