Wyndham House Surgery

Opening Times

Monday to Friday – 8.30 to 18.00
Dispensary is open all day apart from Friday when it closes at 17:00hrs- see more Here

Appointment Times

The doctors are very happy to speak to you on the phone instead of an appointment if you prefer. Please request this from reception when you telephone. The easiest way to access medical advice is by using e-Consult, this is available at the ‘Home’ page and can be completed at any time of the day or night, at your convenience. Following which a GP will respond within a given time frame. You can also use e-Consult to request other, non-GP, items such as repeat prescriptions, fit notes, etc.

If you would like to book a routine appointment in the evening or at a weekend then these can be organised for you at a neighbouring practice – please ring to discuss with our reception staff.  For more information about weekend appointments click here

If you would like to book your appointment on line click here

Please contact the surgery in person or by telephone to make an appointment. Please ask for a home visit before 10.30am where possible. Appointments with the doctor are for 10 minutes and 10/15 minutes with the Practice Nurse.

How to receive treatment when the Surgery is closed.

It is important that you can still have access to a family doctor (GP) at night and at the weekends when you are feeling unwell.

Devon’s Out of Hours GP service is paid for by the NHS and provided by PRACTICE PLUS GROUP. We offer family doctor urgent medical and nursing cover when your surgery is closed.  All Out of Hours  NHS healthcare and advice is now contactable by phoning 111.  You will be directed to a Practice Plus Group GP or be able to access other services that you might require via this phone number.

Giving you a better service

The on-call doctors and nurses have chosen to work and are dedicated to providing the best service during their shift. Your own GP will benefit by not having to work during the night before coming to surgery the next day.

The on-call doctors also work very closely with health colleagues in Minor Injury Units, Emergency departments and the ambulance service.

What happens when I ring the out of hours number?

When you call 111 for your healthcare problem when your surgery is closed, you will speak to a call operator who will take some personal details. This will be the same sort of information that you will give when you telephone your own GP practice in the daytime.

All telephone calls to PRACTICE PLUS GROUP are recorded for your own protection.

When you telephone, the operator will ask you for:

• The patient’s name
• The patient’s date of birth
• The telephone number
• The name of the patient’s GP and practice
• Details of the healthcare problem

We need this important information to be able to treat your immediate problem appropriately and to let your own GP know what treatment you have had from us.

A doctor or nurse will then return your call to advise you on the best course of action. They will be able to help you over the telephone by providing you with advice which may resolve the problem.

If your problem cannot be resolved over the telephone, you will be invited to attend a local treatment centre to be seen, or in certain clinical circumstances the doctor or nurse may visit you at home. Depending on your problem, the doctor or nurse might call an ambulance for you or advise you to go to your local Emergency Department.

What can I do to help myself?

There are lots of things you can do that mean you might not need to contact the out of hours service.

• The PRACTICE PLUS GROUP service is for urgent healthcare problems. It is not a health advice line. You can telephone NHS 111 for general health information.
• Could your health problems wait until your surgery re-opens?
• You can treat yourself for some conditions with over the counter remedies like paracetamol and cough medicines.
• Have you asked your pharmacist? They can give free and expert advice without an appointment.
• Is there a local Minor Injuries Unit or Walk In Centre you could go to?

But remember – for life threatening conditions and emergency treatment, you must dial 999 or go to the nearest Accident and Emergency Department.