Welcome to Wyndham House Surgery

Wyndham House Surgery is committed to high quality, accessible, community based healthcare.  We are a friendly, healthy, hardworking, innovative team who share core values of empathy, trust and honesty, in a harmonious, supportive environment.

Rated “Outstanding” by the CQC (Dec 2015)


Sharing your data


As a doctor’s surgery we are all too aware of the importance of your medical information, both to us, in ensuring correct treatment and diagnosis, and to you, as protectors of your privacy. We have used electronic notes at Wyndham House Surgery for over 20 years (since 1992). These are securely protected by us, accessed only by trained staff and are vital in making sure you get the correct medication in a timely fashion.

However, what happens when you go to have treatment elsewhere – when you’re away on holiday or in an emergency situation, at hospital, in A&E or with the Out of Hours service – DDocs? At the moment there is no easy way for medical staff in other organisations to see what conditions you have or what treatment you are currently having, or what medications or drugs you are currently on, or any allergies or sensitivities. They rely on you telling them what they need to know. However, what happens if you are not in a position to tell them, what if you are unconscious or incoherent?

One way that medical staff in other organisations can see what medication you are on and what allergies you have is by accessing your Summary Care Record (SCR). This is a brief summary of your current medication, repeat medication and any allergies recorded in your medical notes. It is stored on a super secure system called the NHS Spine, which can only be accessed by authorised people who have an NHS Smartcard. You can opt out of this system at any time and you can also have a look at what data is contained within your SCR online, if you have online access to SystmOnline. Anyone can apply for online access – ask at reception for a username and password.

Another way your notes are shared happens when you move house and have to change doctor’s surgeries. This is called GP2GP, and is the way your electronic notes are transferred between doctor’s surgeries. It is only recently that surgeries that use different computer systems could see what other GPs had put in people’s notes. Previously this was all done with paper notes, which still exist but are slowly being phased out.

The most recent addition to electronic ways of looking at people’s notes is called the Medical Interoperability Gateway (MIG). This is a new proposal that is working well in other parts of the country and is being rolled out in Devon this summer. Wyndham House is opting into this system. If a patient gives permission the MIG allows doctors in designated places (eg. local hospitals, DDocs) to enter into the Practice computer system and look at their GP notes. It is the equivalent  of a bank giving a secure access code to some trusted colleagues to help customers when the bank is shut. The colleagues can enter the bank’s vault, but only open the customer’s individual safe deposit box when the customer is standing beside them.

The MIG has safeguards that protect patient confidentiality whilst also enabling patients to consent to sharing of their notes when they wish. The process is two way so the notes a doctor makes in A&E on a Sunday night will be viewed immediately by their GP on Monday morning. Speed, efficiency, safety and confidentiality. It is important to reiterate that a doctor can only access your notes via the MIG if you give formal consent at the time you are with them. You have a key to your notes, they have a key but both are needed at the same time. However if you prefer that your notes are not in the accessible ‘vault’ please let us know and we will ensure they are labeled as such.

The wider NHS extracts information from the practice in order to carry out research and planning. A significant amount of this information may be patient identifiable. If you do not agree to this use of your data you must now opt out through centralised arrangements. The document telling you more about this, and how to go about it, is Here

We hope that you find this information about the storage and sharing of your medical data useful and understandable. Please contact the surgery’s Data Protection Officer, Rebecca Lovewell, if you need to know anything else, or have any questions. Her contact details are:

E Mail – bex.lovewell@nhs.net


Sentinel Healthcare SouthWest Community Interest Company, c/o Express Diagnostics & Treatment Services, 6 Research Way, Plymouth, PL6 8BU.