Welcome to Wyndham House Surgery

Wyndham House Surgery is committed to high quality, accessible, community based healthcare.  We are a friendly, healthy, hardworking, innovative team who share core values of empathy, trust and honesty, in a harmonious, supportive environment.

Rated “Outstanding” by the CQC (Dec 2015)

 

“Why don’t we make an appointment to see you”

Why don’t we make an appointment to see you? (Parsh Magazine article to be published June 2020)

Along with everyone else GPs have had to make a lot of changes as to how we work in the last two months.  Many of the new methods of consulting and corresponding with patients have been around for a while however everyone has started to use them more quickly than previously anticipated.

The Covid crisis has meant we need to ensure the waiting room is kept as empty as possible and this has been achieved by using a telephone triage system.  Lots of patients are feeding back that this works very well for them.  The option has actually always been there but our appointment system meant it was never difficult to see someone in person and this was generally what patients chose to do.  Telephone consultations are certainly more convenient but they can take just as long.  The process can be improved by supplementing them with other digital options.  There is excellent guidance to physiotherapy advice for sore shoulder, hips, knees and backs via our website.  You will also find links there to advice about treatment of minor illnesses and guidance for parents with sick children.  Rather than using Google we would suggest patients use a combination of eConsultation and/or Patient.co.uk to get medical information – again both available via our website.

I have written before about the excellent digital links we have with some hospital departments.  We have been part of a Teledermatology service at the RD&E for over 10 years; regularly taking pictures of rashes and skin lesions that we needed advice about and receiving this back within a couple of days.  This process is now working in an identical way between patient and GP.  Almost all of the pictures that patients are sending us lead to a diagnosis and treatment plan.  Of course, if we are stumped then we can always forward the photo on.

The power of a face to face interaction must not be forgotten and we think that in the long run both GPs and patients are going to prefer video over telephone consultations.  Given time both of us will become more familiar and adept with the process.  It is still the case that nothing trumps seeing a patient, we are just discovering that it does not have to be in a consulting room.

Anthony O’Brien

Wyndham House Surgery