Welcome to Wyndham House Surgery

Wyndham House Surgery is committed to high quality, accessible, community based healthcare.  We are a friendly, healthy, hardworking, innovative team who share core values of empathy, trust and honesty, in a harmonious, supportive environment.

Rated “Outstanding” by the CQC (Dec 2015)

 

August Parish Magazine article

Ringing is the change

From the start of the Covid crisis there has been a lot of confusing messaging from both Government and the media about what is open and what is shut.  Wyndham House has been open throughout; our whole team, along with our fantastic group of Bertie drivers, keeping our services running as close to normal as possible.

The biggest change for us has been the need to limit the amount of close face to face contact and ensure the number of patients in the surgery at any one time is as low as possible.  This means we are doing far more telephone, video and email consultations.  This does not mean the medical model of history, examination, investigation and diagnosis has changed but sometimes we are choosing to do it in a different order or trialling a treatment sooner.  Telephone consulting is more difficult for both patient and doctor so here are a few tips that can help us help you.  If there is a particular time of day that is easier for you to speak on the phone please let us know when you book the appointment.  If you have more than one problem to discuss please mention this at the beginning of the consultation.  If you need to speak to a GP about a non-clinical matter eg updating sick note, please, if possible, use the eConsultation option via our website. If you are happy to use your mobile phone for a video consultation let us know when booking your appointment.  We encourage all our patients to see their own GP whenever possible as the continuity this produces enhances the clinical care we can give.  This is even more important with telephone consulting.  Our reception team will ask each patient when booking who they normally see and if they are happy to wait until that GP is next available; we encourage everyone to do so.  Of course, if you need to speak to a GP on the same day we will ensure this is the case.  Currently the system is working very well.  We are seeing all the patients that need to be examined or require blood tests. Referrals to the hospital are continuing normally. The waiting time to see a GP or nurse is the same as before Covid.

Once again we have scored very highly in the National Patient Survey with 96% of our patients reporting good or excellent satisfaction with the service we provide.  An amazing 100% of those responding to the surgery gave our reception team top marks.  We continue to strive to provide this same high level of care and access, we are just delivering it in a slightly different way.

Anthony O’Brien, Wyndham House Surgery