Welcome to Wyndham House Surgery

Wyndham House Surgery is committed to high quality, accessible, community based healthcare.  We are a friendly, healthy, hardworking, innovative team who share core values of empathy, trust and honesty, in a harmonious, supportive environment.

Rated “Outstanding” by the CQC (Dec 2015)

 

Telephone consulting – top tips

The eConsult system is a great source of information and advice about common symptoms as well as another route to contact your GP. If you need to send us a photo this is the best route to use

Telephone consulting is more difficult for both patient and doctor so here are a few tips that can help us help you:

If there is a particular time of day that is easier for you to speak on the phone please let us know when you book the appointment.

If you have more than one problem to discuss please mention this at the beginning of the consultation.

If you need to speak to a GP about a non-clinical matter eg updating sick note, please, if possible, use the eConsultation option via our website.

If you are happy to use your mobile phone for a video consultation let us know when booking your appointment.

We encourage all our patients to see their own GP whenever possible as the continuity this produces enhances the clinical care we can give.  This is even more important with telephone consulting.  Our reception team will ask each patient when booking who they normally see and if they are happy to wait until that GP is next available; we encourage everyone to do so.  Of course, if you need to speak to a GP on the same day we will ensure this is the case.

Currently the system is working very well.  We are seeing all the patients that need to be examined or require blood tests. Referrals to the hospital are continuing normally. The waiting time to see a GP or nurse is the same as before Covid.