Wyndham House Surgery

The Spring 2016 edition of our regular surgery newsletter – Triage, is now out. Read all about our newest GP, who starts in March, and all our other latest news.

Read it here.

Trish Jones and Lucy Mottram have just finished editing this year’s SCENE booklet. This is full of information about activities in the area for the over 60s. Find a copy here or collect a copy from the surgery.

If you find any of the information out of date or want to add something new then please let Trish Brown know via the surgery.

You may have noticed that our prescription ordering service has changed recently. Our System provider TPP SystmOne have updated their systems and introduced a few new features, which means the menus have changed slightly, with some new sections available.

If you are having trouble with the new system then this Help Guide may help:

A Simple Guide to using SystmOnline

If you are still having problems after using this Help Guide please call the surgery on 01392 860034.

Wyndham House Surgery was inspected by the CQC on the 26th August 2015 and they have now published the report of their findings.

We were rated as Outstanding overall, with Outstanding ratings in both effectiveness and responsiveness.

This is the press release from the 16th December:

Wyndham House Surgery, Devon rated Outstanding by CQC

The Care Quality Commission has found the quality of care provided by Wyndham House Surgery in Silverton, Devon to be Outstanding following an inspection carried out in August.

Inspectors found that the practice was providing an innovative, caring, effective, responsive and well-led service that meets the needs of the population it serves.

A full report of the inspection has now been published and is available at: http://www.cqc.org.uk/location/1-582329107

Under CQC’s new programme of inspections, all England’s GP practices are being given a rating according to whether they are safe, effective, caring, responsive and well led.

Professor Steve Field, Chief Inspector of General Practice said:

“I am delighted to highlight the exceptional service care  which is being provided by this practice. People are entitled to services which provide safe, effective, compassionate and high quality care.

“The GPs and staff at Wyndham House Surgery have demonstrated a real commitment to their patients. All of this hard work and dedication pays off in making a real difference for their patients – which is why we have found this practice to be Outstanding.

“I hope other trusts will see this as a model for excellent care.”

Ruth Rankine, Deputy Chief Inspector of General Practice in CQC’s South region said:

“We found that Wyndham House Surgery is providing an outstanding service. Feedback from patients and clinical teams was excellent and staff went above and beyond their level of duty to care for patients. The practice also had a positive working atmosphere and was committed to continuing to improve services for its patients.

“We found that the practice displayed an excellent understanding of the differing needs of their patients and staff demonstrated a commitment to help and support them. The practice proactively reached out to the community and worked with other organisations to improve patient outcomes.

“All of this hard work pays off in making a real difference to patients – which is why we have found this practice to be Outstanding.”

Linda Prosser, Director of Commissioning for NHS England in the South West, said:

“This is a great acknowledgment of the staff at Wyndham Surgery and the standard of care they provide to their patients in the local community. The achievement of an ‘outstanding’ rating by the CQC reflects the practices’ exemplary approach in planning and delivering services. This is an excellent example of what outstanding care looks like.”

The report on Wyndham House Surgery highlights a number of areas of outstanding practice, including:

A pharmacy delivery service which delivered over 1310 prescription products per month to over 300 vulnerable, isolated and housebound patients. This service had led to improved communication and feedback between patients and the practice with staff being alerted sooner to any special needs of patients. The service had proved popular with patients and meant that very frail patients who had their medicine organised in dosage boxes were guaranteed a weekly visit from one of the team. Inspectors were given examples of where these visits removed the need for hospital admission.

The practice employed an outreach nurse who had been commissioned by the friends of Wyndham group. The role was to target older, frail, vulnerable or isolated patients to review care plans, conduct risk assessments and provide health care advice; this scheme had helped patients to maintain their independence at home and reduce the need for hospital admission. This opportunistic visiting had helped to identify social and medical needs which could be tackled proactively with, for example, the involvement of enablement teams, clarification of medicines and involvement of carer support agencies.

One of the GPs wrote regular columns in two local parish magazines. The monthly articles had included updates on public health or medical education issues. The GP also gave an annual presentations to patients in the town outlining and explaining local healthcare issues. These talks had been attended by over 100 people and have become a part of the annual community calendar.

For further information please contact CQC Regional Engagement Manager, John Scott on 07789 875809 or, for media enquiries, call the press office on 020 7448 9401 during office hours.  Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here http://www.cqc.org.uk/media/our-media-office  (Please note: the duty press officer is unable to advise members of the public on health or social care matters). For general enquiries, please call 03000 61 61 61

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England. We make sure health and social care services provide people with safe, effective, caring, well-led and responsive care, and we encourage care services to improve. We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.

This year, for the second year, Wyndham House Surgery took part in the Silverton Christmas Tree Festival, in St Mary’s Church, Silverton, between 4th and 6th December.

Our tree is titled “A Wellness Winter Wonderland” and is now situated in the surgery if you missed the Festival.

The Friends of Wyndham House Surgery

Annual General Meeting

Will take place on Wednesday 2^nd December at Silverton Community Hall at 2.30pm

The undermentioned are the members of the Committee:

Sylvia Wakeham, Chair

Bud Wendover, Vice Chair

Cliff Jones, Treasurer

Audrey Hooper, Interim Secretary*

Roger Higman

Barry Forrest –Jones

John Baynes- Reid

Molly Luxton

Judith Hook

All the above offer themselves for re-election

* Following the very sad and sudden death of Andi Barnes,
Audrey Hooper has kindly agreed to help with the secretarial duties

Anyone who wishes to be proposed as a member of the committee should contact Sylvia Wakeham, email: sfwakeham@aol.com or leave a letter with Reception at Wyndham House Surgery
Closing date for nominations, 17^th November 2015

Dr Anthony O’Brien will speak on

“Our Practice – the next five years”

All are welcome.

You can read more about the Friends of Wyndham House Surgery at their page. Follow the link to find out more.