Wyndham House Surgery

Congratulations to Emma who successfully swam 10km down the beautiful River Dart on Sunday 14th September and raised over £1,500 for the charity Women’s Aid which supports women and children who are victims of domestic violence (http://www.womensaid.org.uk)

If you would like to support Emma more details are on her Justgiving page at www.justgiving.com/emma-milner-ziegler
Anyone who would like to take part in this challenge next year will find details about the swim  at http://www.outdoorswimmingsociety.com/index.php?p=events&s&id=101

Our ‘Bertie’ Prescription delivery service has been running for many years and now delivers medication on four days a week to patients all over our Practice area.  It is highly valued by both patients and carers.  Bertie is funded by the Friends of Wyndham House.  Jan Topham has been doing a fantastic job coordinating the service since its inception.  However Jan is currently in need of volunteers to help with the deliveries.  This entails a morning working with the Dispensary team to put the delivery together and then driving Bertie around the local villages.  If you think you would be able to help there is no doubt that the team will welcome you with open arms.  Only requirements are a driving licence and enthusiasm.  Please let us know at the surgery if you could help and we will put you in touch with Jan.

Ordering all your repeat medication at the same time really makes a difference to the efficiency of our Dispensary.  We would like to encourage patients not to wait until each medication runs out in turn but order enough in one go to ensure you do not have to reorder again within the month.  Having a few extra tablets at home will not matter.  If you need extra of a particular medication to synchronise your repeat please just let us know.  The process of receiving, ordering and dispensing your Repeat medication properly and safely does take 48 hours.  Whilst at all times the Dispensary Team are working extremely hard to ensure what you need is ready for you on time this will only work for everyone if all patients remember and respect the 48 hour time frame.  Thanks very much for your understanding.

Many people have thought about what they would or would not like to happen if they become unwell.  However, this is often not discussed and doctors are often unaware of patients’ wishes.  We hope this project will help patients to let doctors know how they wish to be treated.  Here is a link to a document with lots of very useful information about Advanced Care Planning.  If you would like to discuss this further please make an appointment with any of the GPs.

Jan, our Senior District Nurse, was honoured with a Healthcare Hero award this month from North Devon Healthcare Trust.
She was nominated by her colleagues for her dedication, hard work and ability to always look on the bright side.

Senior Citizens of the Exe Valley News & Events

see the link below or click here for up to date information of regular activities going on in all of the local villages in our area

The Wyndham House Team all completed a mile circuit of Silverton at various paces and managed to raise £150 for Sport Relief.

95% of patients surveyed in February rated our service as excellent or very good.  However in a bid to further improve this we have made an action plan.  Full details of the survey results here

NHS England has instructed Health & Social Care Information Centre (HSCIC) to extract coded GP data from the surgery computer medical system on a monthly basis from March 2014. Under the Health & Social Care Act 2012 GP practices have no choice but to allow the HSCIC to extract this information. Once the data is extracted, the GP practice is no longer the data controller for that information and cannot protect in any way how that information is used, shared or who has access to it.  Although GP practices cannot object to this information leaving the practice, individual patients and their families can instruct their practice to prohibit the transfer of their data ie you have the right to opt-out.

The data collected will be used to help Clinical Commissioning Groups understand the needs of patients and how to improve healthcare services.  However it is likely to be also made available to bodies outside of the NHS such as Universities and commercial organisations.

To opt out simply ask us for a form or download it.  More information available at www.care-data.info.  Opting out will have no effect on your medical care.

Once uploaded, you will not be able to get this data deleted by the HSCIC.  So if you want to opt out, you need to act now.

Our Virtual Patient Participation Group has now been running for over 2 years.  With their help we will be surveying as many of our patients as possible at the beginning of February.  Please complete a survey either in the surgery or on line to help us identify how we can best improve our service over the next 12 months.  Any Carers or young women (age 18 – 30) interested in becoming part of this Virtual Group would be very welcome as these are the two demographics were we lack members.

Bud Wendover represents Wyndham House patients on the CCG Patients Forum.  Click here for a letter from Bud explaining what this is and how it fits in to the new NHS structures.  There are lots of changes afoot in the NHS.  We will try to keep you informed as much as possible.  Dr Anthony O’Brien has presented an annual ‘State of the NHS’ address each year at the Friends of Wyndham House AGM in December.  If you have any specific questions or would like to get involved please contact us via the PRG pages.