Wyndham House Surgery

We are having some new phone lines put in to help make it easier to contact us.  This work will be done at the end of April.  We hope it will not disrupt phone lines into the surgery on these days.  Once the new system is set up callers at busy times who are not answered straight away will be given their position in the queue.  More lines in and out of Wyndham House will mean finding us engaged will hopefully be a rare event.

The new repeat prescribing system has now been running very successfully for 6 months.  This is a more secure, quicker and safer system for both patients and dispensary staff.  We have now removed the old system from the website.  If you have any difficulties logging on with your password please see our helpful hints attachment.  Any other problems please ring.

In the last 2 months we have had the results of 2 Patient Feedback Surveys.  The first showed that 94% of our patients rate the service they receive from Wyndham House as good, very good or excellent.  This all round satisfaction was mirrored in the Patient Participation Group (PPG) coordinated survey that showed increased scores in all areas from when we last ran it in 2012.  However we do not plan to rest up.  Please see the action plan we have developed to continue to push for improvements in 2013/14 (links in the PPG section of website).

94% of patients rated the service and care received at Wyndham House as Good, Very Good or Excellent in the Patient Feedback Survey that we ran in November. Our scores were well above the national average in all areas that were assessed. Click here for the full report. We were all extremely pleased with the results however we will continue to strive to innovate and improve and always welcome any feedback that will help us attain this.

To ensure all your results are back please leave a week after a test has been taken before ringing for the result.  Please could we ask patients to ring in the afternoons for results – this gives doctors a chance to look at them at the end of their morning surgeries and is also the least hectic time for Reception staff.  Thanks very much.

This year we will be hosting students from Years 2, 3 & 5 of the Peninsula Medical School.  We have been involved in teaching the students since the school was formed in 2004.  All three GPs are involved in teaching and examining the students during the year at the surgery and also at the medical school.  Thanks very much to all our patients for the warm welcome and encouragement they give to the students.  We consistently get fantastic feedback from them about their time spent at Wyndham House.

Once you have your password you will be able to book an appointment with GP or Practice Nurse on line.  Just click here or use link on Home Page.

Trish Brown, our Senior Practice Nurse, has been teaching nurses training to become General Practice Nurses for many years at Plymouth University.  Recently the GP Unit where she lectures won the Education Provider of the Year at The General Practice Awards in London.  Hopefully next year we will be harnessing Trish’s expertise further when we commence a pilot nurse training programme linked to the University and the South West Deanery at Wyndham House.

The Friends of Wyndham House are generously funding a series of Balance Classes which will run in the Community Hall.  The courses aim to improve balance, coordination, leg strength and so reduce risks of falling.  The course is free and patients who attend all six sessions will gain the most benefit.  The first course has just finished and was extremely successful.  For further details please contact the surgery.

New Repeat Prescription Service

The new Repeat Prescription Service is up and running. It allows you to choose and tick from your own personal Repeat List.  Please come into the surgery with some Photo ID (Passport/Driving Licence) before you need your next repeat to collect a Username and Password.  If you have collected this already click on above link to access the new service.  The same Username and Password will also enable you to book Appointments On-line.  NB it is important that you always Log Out of the system (as you do with your bank account). If you have any difficulties using the new system follow this link for a step by step guide.